Frequently Asked Questions
- About our accounts
- Email Account How-Tos
- How do I renew a FREE subscription?
- How do I automatically forward my emails to another account?
- How do I see how much of my email quota I am using, and where?
- How do I change my email address or username?
- How do I upgrade my account?
- How do I renew my existing subscription?
- How do I set up/manage my aliases?
- How do I use multiple identities?
- How do I set up email filters?
- Email account user guides
- Email Client Guides
- Getting started
- Glossary
- Most Common Questions
- How do I set up an Out of Office automated response?
- What is the total maximum file size an email attachment can be?
- Outlook App Setup Guide
- Phone Support
- How can I archive my emails for safekeeping or transfer?
- Apple Mail App Setup Guide
- Apple Mail Client Guide
- Outlook Setup Guide
- I can't send/receive emails from my mail client/phone.
- How do I Block or mark an email address as safe?
- Tips and information
- Troubleshooting
New Graduate FAQ
I have not received an invitation, can I still sign up?
If you have not received an automatic invitation, you can still register for a https://oxfordbrookes.net/ account. Please fill in the registration form with as much accurate information as possible.
Your application will then be sent to the Alumni Office for verification. They will get in touch with you via the alternative email address you provide once this has been completed.
What is verification?
Verification ensures that everyone who uses this service is a genuine member of Oxford Brookes University.
Initially we attempt to automatically match your registration against the alumni database. If the details are not automatically matched they are submitted to the alumni office for manual checking. Depending on the outcome, your account will either be activated or you will be notified of a problem, along with the reason and any followup questions.
My application has been rejected, what should I do?
If your application has been rejected, you will receive an automatic email notification that gives the reason for rejection along with any follow up questions. If more detail or clarification is required, you can use the link provided in the email to change or fill in the existing application and send it in again.
How do I migrate my student emails to Brookes Connections?
Log in to your oxfordbrookes.net webmail account and click 'Options'.
You may need to activate the 'Advanced' options page first in order to see the import option, which is 'IMPORT EXTERNAL EMAIL' near the bottom of the page.
Once the import page loads you should see POP information on the left, IMAP on the right. For your import you'll only need to worry about the IMAP details on the right hand side.
We have already entered ‘imap.gmail.com’ into the server field and ticked the SSL box for you. All you need to do is enter your student email address (including the @brookes.ac.uk part) and password into the two remaining boxes.
When you submit the form it'll retrieve a list of folders to import, select those you wish to migrate and the process will start.
Why has my email migration stopped/failed?
If you notice that the import of your emails has stopped, cancelled or wont start, there will be an error message displayed beneath the IMAP import boxes indicating the import status.
A comment such as ‘Folder Gone’, ‘Suspended’ or ‘Unavailable’ indicates that your student email account may have been suspended or closed.
For more information on your student account, you will need to contact your institution’s IT department.
If you know that your student account is still open, you can log into it and the password hasn’t changed, then please contact our helpdesk with as much information about the problem as possible, and/or the exact and full error message.
Will my student email account remain open after I leave?
After you graduate, your student email account will close. You will be notified of the exact date by the institution's IT department. Once it is closed, you will no longer be able to receive, import or forward emails from the account.
How long does migration take?
Migration is not instant. Your migration request is placed into a queue with all other members and processed in turn. Usually your folders will be imported within 48 hours, but you should still allow a minimum of TWO WEEKS for your import to complete, especially during busy times of the year (e.g, June/July, December). During graduation seasons, migrations can take up to a month.
PLEASE NOTE:
-The queue is processed on a first come, first served basis.
-Your emails are copied over to your domain inbox, the original emails on the University server are NOT deleted.
-You do not need to remain logged in during the import, the process is handled entirely by our servers.
-Please do not change your student password after starting this process, as this will cause the import to fail and you will need to re-queue your folders.
Is there an option for a free trial?
All Alumni that sign up the same year as they graduate receive a free trial of our 'Professional' level account until 1st December that year. You can accept the free sponsorship when you register.
What is a Graduate Account?
For 2 years after your graduation, you will be eligible for a Professional account at a discounted rate, named the 'Graduate' account.
How do I choose the free account option after my trial?
If you choose not to renew your account at an enhanced level after your free trial, you can downgrade to the free account option.
The free account comes with 100MB quota, and and full webmail access.
Please note, if you wish to connect your phone or email software you will need to choose an account with IMAP or POP access.
I have a question that is not answered here!
Please take a look at our help pages. If you still require assistance, you can contact our helpdesk.
